Refund policy

RETURN AND REFUND POLICY

Returns

We want you to be happy with your WYMI purchase. Return requests must be made within 14 days of receiving your order.

To be eligible for a return, an item must be unused, unopened, and in its original condition and packaging. Proof of purchase is required. Please contact us before returning anything. Items returned without prior approval may not be accepted.

For health, hygiene, and safety reasons, opened or used skincare, personal-care, and cleaning products cannot be returned.

Non-Returnable Items

The following items are final sale:

• Opened or used skincare, personal-care, or cleaning products
• Custom, personalized, or engraved products
• Gift cards
• Sale or clearance items

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact us within 48 hours of delivery. Include your order number and clear photographs of the product and packaging so we can review the issue and make it right.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered production, been prepared, or shipped. Custom and personalized orders cannot be cancelled once work has begun.

Return Shipping

Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable. We recommend using a trackable shipping service, as WYMI cannot be responsible for returns lost in transit.

Refunds

We will notify you once your return has been received and inspected. If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for your bank or credit-card provider to process the refund.

Exchanges

We do not offer direct exchanges. If you would like a different item, please contact us about returning the eligible item and place a new order.

Questions

If you have questions about a return, refund, damaged order, or cancellation, please contact us using the contact information provided on our website.