Shipping policy

SHIPPING POLICY

Processing Times

Please allow up to 5–7 business days for your order to be prepared before shipping. Delivery estimates shown at checkout apply after processing and are provided by the shipping carrier. These estimates are not guaranteed arrival dates. You will receive a confirmation email with tracking information once your order has shipped. Processing may take slightly longer during holidays, product launches, or other busy periods.

Shipping Within Canada

WYMI currently ships within Canada. Available shipping options and rates are calculated and displayed at checkout. Delivery times are estimates provided by the shipping carrier and begin after your order has been processed.

Local Pickup

Local pickup is available when offered at checkout. You will receive an email when your order is ready. Please wait for this notification before arriving for pickup. Pickup instructions will be included in the notification.

Shipping Delays

Once an order has been transferred to the shipping carrier, delivery times are outside our direct control. Weather, holidays, and carrier disruptions may cause delays. If your tracking information has not updated for several business days, please contact us and we will do our best to help.

Incorrect Addresses

Please review your shipping address carefully before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

Damaged or Missing Orders

If your order arrives damaged or an item is missing, please contact us within 48 hours of delivery. Include your order number and clear photographs of the package and affected products so we can help resolve the issue.

Warm-Weather Shipping

Some WYMI skincare products are sensitive to heat and may soften or melt during warm-weather shipping. This does not necessarily affect the quality of the product. If softening occurs, keep the container upright and place it in a cool location until it returns to its normal consistency. Texture may vary after temperature changes.

Questions

If you have questions about shipping, delivery, or local pickup, please contact us through the contact information provided on our website.